Help
When something’s off
The checks that solve most problems, then the common ones by symptom.
Most problems come from one of four places. Check them in this order before anything else.
- The emulator. 540 × 960 portrait, 120 dpi, ADB on, the game in English and signed in. → Set up your emulator
- The Needs setup card. Open the instance’s Overview. If a Needs setup card shows, press Fix on each line. → Overview
- The city map. A duty that reads Held with “not mapped” needs its building on the map. → City Mapper
- The Activity Monitor. The last run says what happened, step by step. Its Issues filter shows only what went wrong.
An instance won’t start
The card says Offline.
Nothing answers at its emulator address. Open the emulator. If it is open, ADB is off or the address is wrong — see Set up your emulator.
It says the emulator must run at 540x960.
Set the emulator to 540 × 960, portrait, restart it, and press Start again.
A window called Needs setup before starting opens.
It lists what would stop the start. Open setup takes you to the first one; Start anyway runs whatever is ready. See Start it and watch it work.
The card says In use and Start is greyed out.
Another running instance uses the same emulator. Stop that one first — two instances can’t drive one emulator at once.
It says the instance is on another PC.
Instances run on the PC they belong to. Move it to this PC from the Instances page. See Your PCs.
It runs, but something doesn’t happen
A duty I switched on never runs.
Duties run only while the instance is started, and each waits for its own time. Look at its chip on Duties: Held says what is missing, Retrying says when it tries again, Standing down means a task is in Solo. See Daily activities.
A plan task never runs.
Check its switch on Duties ▸ Tasks, its settings on Task setup, and its Days and When it may run in its settings window. The Plan view says why it is waiting.
A daily activity waits for hours.
It fills free time of at least 5 minutes. On a busy account it may wait until the reset is close — it still gets done that day. Tick Run before plan tasks in its window to run it first instead.
A rally task says its board has no targets.
Its Coordex board is empty: turn on Go live for the board’s server so Boss Radar can feed it. See Coordex.
It misses things on screen
It keeps missing buttons, or taps too early.
Check the emulator’s dpi (120) and the game’s language (English). On a busy PC, raise Screen delay in the instance’s Settings so each screen has longer to draw.
It can’t read numbers or timers.
Windows text recognition is missing. Open Settings ▸ Text recognition: it should read English ready. See App settings.
It walks to the wrong building.
The city map is out of date — the city may have moved or changed. Run Auto map again, or map that building by hand. See City Mapper.
Messages you may see
A message ends with (ref A1B2C3).
Something failed in a way Evonex didn’t expect. The code is in the log files too, so support can find it — include it when you ask for help.
“Evonex couldn’t unlock its tasks.”
Evonex needs to go online at least once a week. Connect to the internet and start Evonex again.
I closed Evonex and everything stopped.
That is expected: closing Evonex stops every instance. Minimise it instead. After reopening, press Start again.
Still stuck?
Record a bug report from the instance’s Duties view — it captures what a task does, with your note — and send it to support. See Report a bug. You can also ask in our Discord.